Reporting and Regular Monitoring
Siztek provides comprehensive reporting and regular monitoring services to optimize its clients’ business processes. This includes:
- Resource Utilization Analysis: Ensuring effective use of workforce and operational efficiency.
- Frequent Request and Issue Analysis: Tracking the most common help desk requests and hardware failures.
- Service Level Reporting: Preparing monthly service level and weekly detailed call reports for clients.
Siztek’s expert consultants conduct periodic visits to clients, evaluate reports, and provide recommendations. This process enhances operational excellence and employee productivity.
Process Management
Siztek optimizes IT processes and improves its clients’ efficiency by adhering to ITIL standards.
- Incident Management: Resolving incoming requests quickly and efficiently.
- Configuration Management: Adjusting infrastructure for optimal system performance.
- Problem Management: Analyzing issues to prevent recurrence.
- Change Management: Implementing system updates and changes smoothly.
Knowledge Sharing
At Siztek, information sharing is considered a cornerstone of collaboration. Throughout the service process:
- All relevant service information is shared with authorized personnel as approved by the client.
- Failures, unresolved problems, and crisis situations are tracked in real-time.
- Operational efficiency, resource usage, and cost-related data are shared transparently with clients.
Service Level Management (SLM)
Siztek dynamically adapts to the changing needs of its clients through its SLM approach.
- Prioritizing Services: Ensuring the minimization of potential service disruptions.
- Cost and Workforce Control: Managing IT service costs and improving workforce efficiency.
- Quality Optimization: Measuring and optimizing service quality to meet customer expectations.
Project Management
Siztek ensures the successful completion of your projects with its expert project managers:
- During the transition period, a project manager is assigned to meticulously plan each step.
- Proactive measures are taken to address unforeseen situations, ensuring seamless operations.
- Upon project completion, service managers take over to maintain operational continuity.
Partnership Approach
Siztek is more than just a service provider—it’s your business partner.
- We develop solutions to reduce IT costs or deliver higher-quality services at the same cost.
- Periodic meetings with clients generate value-added ideas and alternatives.
- Collaborative projects are designed to ensure mutual gains for all stakeholders.